Privacy Policy

Privacy Policy

This Privacy Policy explains how NOVEX GROUP PTE. LTD (“we”, “us”, or “our”) collects, uses, and protects your personal data when you visit or make a purchase from this website (the “Site”).

We are committed to protecting your privacy and processing your personal data in accordance with the General Data Protection Regulation (GDPR) and applicable data protection laws.

1. Personal Data We Collect

When you use our Site, we may collect the following types of personal data:

a. Information you provide directly

  • Full name

  • Email address

  • Billing and shipping address

  • Phone number

  • Payment information (processed securely by third-party payment providers)

b. Information collected automatically

  • IP address

  • Browser type and version

  • Device information

  • Pages visited and interactions on the Site

  • Cookies and similar tracking technologies

2. Purpose of Data Collection

We collect and process your personal data for the following purposes:

  • To process and fulfill orders placed on the Site

  • To manage payments, shipping, and order confirmations

  • To communicate with you regarding your orders or inquiries

  • To improve the performance, security, and user experience of the Site

  • To prevent fraud and ensure transaction security

  • To comply with legal and regulatory obligations

3. Legal Basis for Processing (GDPR)

If you are located in the European Union, we process your personal data based on the following legal grounds:

  • Performance of a contract (order processing and delivery)

  • Legal obligations (accounting, tax, and regulatory requirements)

  • Legitimate interests (fraud prevention, site optimization, analytics)

  • Your consent, where applicable (cookies, marketing communications)

4. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy, including legal, accounting, or reporting requirements.

Order-related data is generally retained unless you request its deletion, subject to applicable legal obligations.

5. Data Sharing

We may share your personal data with trusted third parties only when necessary, including:

  • Website hosting and e-commerce platform providers (such as Shopify)

  • Payment processors

  • Shipping and logistics partners

  • Analytics and security service providers

These third parties process your data only on our instructions and in compliance with applicable data protection laws.

6. International Data Transfers

As our company is incorporated in Singapore and our service providers may be located outside the European Union, your personal data may be transferred outside the EU.

When such transfers occur, appropriate safeguards are implemented to ensure that your data remains protected in accordance with GDPR requirements.

7. Your Rights Under GDPR

If you are a resident of the European Union, you have the following rights regarding your personal data:

  • The right to access your personal data

  • The right to rectify inaccurate or incomplete data

  • The right to request erasure of your personal data

  • The right to restrict or object to processing

  • The right to data portability

  • The right to withdraw your consent at any time

To exercise any of these rights, please contact us using the details below.

8. Cookies

We use cookies and similar technologies to ensure the proper functioning of the Site, analyze traffic, and improve user experience.

You can manage or disable cookies through your browser settings at any time. For more information, please refer to our Cookie Policy.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

10. Contact Information (GDPR)

If you have any questions about this Privacy Policy, your personal data, or wish to exercise your rights, please contact us at:

Email
contact@kosalei.com

Data Controller
NOVEX GROUP PTE. LTD
Singapore

(The registered address will be updated once officially assigned.)

11. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or operational needs.
Any updates will be published on this page.