Shipping Policy
Shipping & Delivery Policy
This Shipping & Delivery Policy applies to all orders placed on this website operated by NOVEX GROUP PTE. LTD.
Please read the information below carefully before placing your order.
Order Processing Time
All orders are processed and dispatched within 24 business hours after payment confirmation, excluding weekends and public holidays.
Once your order has been shipped, you will receive a confirmation email with shipping details when available.
Shipping Time
Estimated delivery time:
Orders are typically delivered within 6 to 10 business days from the date of dispatch.
Delivery times are provided as estimates only and may vary depending on destination, customs clearance, carrier delays, or peak periods.
Shipping Destinations
We currently ship to the destinations available at checkout. Shipping availability may vary depending on your location.
Shipping Costs
Shipping fees, if applicable, are calculated and displayed at checkout before the order is finalized.
Any customs duties, taxes, or import fees applicable in the destination country are the responsibility of the customer, unless otherwise stated.
Delivery Delays
While we make every effort to meet estimated delivery times, we cannot be held responsible for delays caused by circumstances beyond our control, including but not limited to customs procedures, transportation disruptions, or force majeure events.
Incorrect or Incomplete Address
Customers are responsible for providing accurate and complete shipping information at checkout.
We are not responsible for delivery issues resulting from incorrect or incomplete addresses provided by the customer.
Lost or Damaged Packages
If your order arrives damaged or appears to be lost, please contact us at contact@kosalei.com within 48 hours of delivery with your order number and any relevant photos.
We will review the situation and provide an appropriate solution in accordance with our policies.
Contact Information
For any questions regarding shipping or delivery, please contact us at:
Email: contact@kosalei.com
Company: NOVEX GROUP PTE. LTD
Country of incorporation: Singapore